Introduction

Acqueon Campaign Manager (ACM) is a cloud-based list and campaign management tool that helps increase right-party connects and achieve business goals through multichannel outbound interactions. By managing when and how contacts are reached, whether by phone, email, or SMS. ACM ensures communication happens at the right time using the most effective method.

ACM includes a built-in compliance module to help you meet federal and state requirements, including the Telephone Consumer Protection Act (TCPA) and the Fair Debt Collection Practices Act (FDCPA, Regulation F). This ensures your outbound campaigns stay legally compliant while achieving business goals.

Why use ACM?

  • Maximize right-party connects: Schedule outbound interactions by day and time so communications reach audiences when they are most available. This increases connection rates and improves campaign outcomes.

  • Multichannel flexibility: Choose the outreach method such as phone, email, or SMS, and decide when to use each. This flexibility tailors campaigns to customer preferences for better engagement.

  • Compliance assurance: The compliance module provides safeguards to help organizations meet regulatory requirements, including TCPA and FDCPA. This reduces risk and ensures campaigns remain effective and legally compliant.

  • Cloud-based platform integration: As a cloud solution, ACM integrates with dialer and non-dialer platforms. It supports multiple pacing modes, strengthens existing infrastructure, and offers a unified administration experience, including Cisco campaign management within ACM.

  • Campaign optimization: With real-time analytics, ACM tracks performance and enables adjustments. This keeps campaigns agile, effective, and aligned with business goals.

Who must use ACM?

ACM is designed for organizations that manage outbound communications and need a compliant, centralized way to control contact strategies. It is suitable for contact centers, sales and marketing teams, and collections groups that schedule outreach by phone, email, or SMS while meeting regulatory requirements such as TCPA and FDCPA.